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FREQUENTLY
ASKED QUESTIONS |
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What does Radhikasarees.com site offer ?
Radhikasarees.com offers wide range of sarees where in you can own or give as a gift to your Dear one, residing in other
countries other than India. E.g: USA, UK, and other countries etc. Through Our service, you can order from wide & exclusive
range of Sarees,Salwar Kameez, Lehnga Choli, kids wear shown on the site while making the payment online. The displayed
items are unique pieces which you cannot find on any other sites.
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Should I pay
anything to become a member?
No. You need not pay
to become a member. The member registration is absolutely free.
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How can I register
as a member?
Click on New User link
at home page.
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Is it compulsory
to be registered as a member to order items?
It is compulsory to
register as a member to place an order. Register as a Member and avail special Membership
benefits,
discounts and
enjoy shopping with us.
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How can I change my password?
After Logged in click
on My Account at home page. You will get a screen where in you can change
your personal details like
address details, password,
etc...
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Can I place an order with only contact no.?
Sorry you cannot place
an order using only contact no. without clear address and Zip code.
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How do I feel sure that you have correctly registered the order placed?
After you have placed
the order, you will get an e-mail confirming each order registered with us. Please
check your e-mail and if
you want any correction,
you are requested to get in touch with our Customer support executives by using
our 24/7 live help
(Chat service), or through
emails.
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How can I track my orders?
Once the order is in
transit, expected receiving date of shipment, other details about the order and
tracking number will be
mail to the customer.
By Logging into their account they can view the status using the tracking number.
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What is Return Policy?
We want you to be completely
satisfied with your purchase and we put in our best efforts to meet your expectations.
We have
framed our Return Policy
to address Customer Grievances.
- Damaged or Wrongly Shipped
Items. :
In case of wrongly shipped or damaged products. The Customer can send a mail to
customercare@radhikasarees.com on the same day and have to send back the items in
the same pack without change of the folds within 7 working days upon the confirmation
to send.
Refund will be given only against approved cancelled orders, i.e. a cancellation which have to be notified and approved by us. Cancellation should be informed minimum
of 24 hours in advance of
delivery Date. However, Approval of Cancellation is subject
to our acceptance for cancellation.
Conditions for Return
Items must be in new condition with its
original packing.Please do not disturb the folds of the fabrics. Customer should intimate with in 24 hours after receiving the order
through email to customercare@radhikasarees.com, or by using our Live help chat
or through phone.
NOTE: Refund for item(s) or exchange for damaged/ wrongly shipped item(s) are made after deducting the shipping/handling
charges
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Are the item sent as per the display on the Web Pages?
Generally the Products
will be similar to the pictures on the web. They will definitely match or exceed
all the specifications in
terms of weight and
size. How ever there may be some variation in the Products color in the image from
original product due to
various reasons like
configuration of computer monitor, color scheme of computer, lighting of the photograph
etc. Order
accepted only if the
selected Item is in stock.
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Will I get Courier details?
We dont send courier with
in 24hours of order placement. Maximum time to send a saree and suit is 15
days and for lengha its 30 days.
At any case, if
we are delay, due to
unforeseen weather conditions or strikes that cannot be overcome, will also be informed
to you via Email.
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What
is the payment mode?
You can make payment
through any International credit cards. Your card will be charged in your local
currency even though the
prices are mentioned
in US$ in our site. We have set up a secure online order system through which your
payment is
processed.
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How secure are my credit card details?
We adopt latest version
of SSL 3 (Secure Socket Layer) Technology with 128-bit encryption, to encrypt your
credit card details
to ensure highest security
for the same.
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How secure is the personal information / Order details?
The
Personal Information will not be reveal to any one. It is shared only in the process
of sending the Order.
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